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What type of computer do I need to use to access my business account(s) online? |
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| What if my computer does not have 128-bit encryption? | |||||||||||||||||||||||||||
| What type of browser should I use? | |||||||||||||||||||||||||||
| What are the recommended settings? | |||||||||||||||||||||||||||
| How do I change my display settings? | |||||||||||||||||||||||||||
| Why should I accept cookies? | |||||||||||||||||||||||||||
| How do I accept cookies? | |||||||||||||||||||||||||||
| Can I use the back button? | |||||||||||||||||||||||||||
| What if the Account Information is not displaying correctly? | |||||||||||||||||||||||||||
| Why should I clear my cache (Temporary Internet Files)? | |||||||||||||||||||||||||||
| How do I clear my cache (Temporary Internet Files)? | |||||||||||||||||||||||||||
| Why did I receive the message "This page contains both secure and non-secure items"? | |||||||||||||||||||||||||||
| What type of computer do I need to use to access my business account(s) online? | |||||||||||||||||||||||||||
| Any IBM compatible computer and most Macintosh* computers that meet the following requirements can access the Web site. | |||||||||||||||||||||||||||
*Apple®, Macintosh® and Safari™ are registered trademarks of Apple Inc., registered in the U.S. and other countries.
† Microsoft®, Windows® and Internet Explorer® are registered trademarks of Microsoft Corporation in the United States and/or other countries.
‡ See "What type of browser should I use?" that appears below.
§ Mozilla® and Firefox® are registered trademarks of the Mozilla Foundation.
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| What if my computer does not have 128-bit encryption? | |||||||||||||||||||||||||||
| If your computer does not currently use 128-bit encryption, simply follow the appropriate instructions for your browser listed below. | |||||||||||||||||||||||||||
| What type of browser should I use? | |||||||||||||||||||||||||||
| You will need a 128-bit encryption* browser to use Business Online. Using the recommended browser will provide the best Web site performance and should have the latest security features to protect your online banking and shopping. | |||||||||||||||||||||||||||
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| Knowing your browser settings may help pinpoint any errors you are experiencing while viewing your accounts. | |||||||||||||||||||||||||||
| If you are an AOL user, you will have the best response from the system if you sign into AOL, minimize it and use another browser. | |||||||||||||||||||||||||||
| * 128-bit encryption, or domestic grade, is the most secure method of transmitting sensitive information. If you do not currently use a 128-bit browser, you can download one free at the following locations: | |||||||||||||||||||||||||||
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† Microsoft®, Windows® and Internet Explorer® are registered trademarks of Microsoft Corporation in the United States and/or other countries. ‡ Mozilla® and Firefox® are a registered trademarks of the Mozilla Foundation. § Apple®, Macintosh® and Safari™ are registered trademarks of Apple Inc., registered in the U.S. and other countries. |
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| What are the recommended settings? | |||||||||||||||||||||||||||
| For optimal view, you may need to adjust the display settings on your computer. We recommend the following display settings: Screen Resolution: 800 by 600 pixels or larger Display Font Size: Normal size, Small fonts, or size 10 or larger Browser Font Size: Medium Fonts, Normal, or 100% (Original Size) Desktop Schemes: Standard themes, no customization | |||||||||||||||||||||||||||
| How do I change my display settings? | |||||||||||||||||||||||||||
To change your display settings, follow the instruction below:
Microsoft Windows XP or 2000*
From the Start menu, select Control Panel >> Display, (this may be Settings >> Control Panel,
then open the Display icon). From the Display Properties dialog box:
Screen Resolution:
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Display Font Size:
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Appearance Scheme:
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| Apple Macintosh OS X† | |||||||||||||||||||||||||||
| From the Apple menu select System Preferences.... | |||||||||||||||||||||||||||
Screen Resolution:
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Display Font Size:
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Appearance Themes:
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| To change your browser font size, follow these instructions: | |||||||||||||||||||||||||||
| Microsoft Internet Explorer*: From the browser's View menu, select Text Size >> Medium | |||||||||||||||||||||||||||
| Mozilla Firefox‡: From the browser's View menu, select Text Size >> Normal | |||||||||||||||||||||||||||
| Apple Safari†: From the browser's View menu, select Make Text Bigger or Make Text Smaller | |||||||||||||||||||||||||||
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* Microsoft®, Windows® and Internet Explorer® are registered trademarks of Microsoft Corporation in the United States and/or other countries. ‡ Mozilla® and Firefox® are a registered trademarks of the Mozilla Foundation. † Apple®, Macintosh® and Safari™ are registered trademarks of Apple Inc., registered in the U.S. and other countries. |
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| Why should I accept cookies? | |||||||||||||||||||||||||||
| Your browser must accept cookies in order to access Direct Card Access. Direct Card Access uses a cookie to maintain authentication between our application server and your browser. This cookie holds a key, which is used to verify customer authentication. This ensures that we are maintaining a secure connection. If your browser does not accept cookies, we are unable to maintain authentication between your browser and our application. First Bankcard also uses a persistent cookie to personalize the display of information for you. For example, a persistent cookie enables you to set which entry page (personal or business) to use as the site's home page. All First Bankcard cookies are encrypted to help prevent being hacked. For security purposes, the information collected in the information will not be your Social Security number, password, or other personal information. | |||||||||||||||||||||||||||
| How do I accept cookies? | |||||||||||||||||||||||||||
| Your browser must be configured to accept cookies. Follow the instructions to configure your browser accordingly: | |||||||||||||||||||||||||||
| Microsoft Internet Explorer*: | |||||||||||||||||||||||||||
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| Mozilla Firefox†: | |||||||||||||||||||||||||||
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| Apple Safari‡: | |||||||||||||||||||||||||||
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* Microsoft®, Windows® and Internet Explorer® are registered trademarks of Microsoft Corporation in the United States and/or other countries. † Mozilla® and Firefox® are a registered trademarks of the Mozilla Foundation. ‡ Apple®, Macintosh® and Safari™ are registered trademarks of Apple Inc., registered in the U.S. and other countries. |
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| Can I use the back button? | |||||||||||||||||||||||||||
| Once logged into our site, using the back button on the browser can end your session. In order to navigate successfully, use the buttons and links provided on each page. | |||||||||||||||||||||||||||
| What if the Account Information is not displaying correctly? | |||||||||||||||||||||||||||
| Often times, problems with account information displaying incorrectly are related to your computer's display settings. | |||||||||||||||||||||||||||
| Why should I clear my cache (Temporary Internet Files)? | |||||||||||||||||||||||||||
| It is recommended to clear your cache regularly, or your browser could crash or manifest other problematic symptoms. Clearing your cache can significantly improve the speed and performance of your browser while removing unintended stored content in the process. | |||||||||||||||||||||||||||
| How do I clear my cache (Temporary Internet Files)? | |||||||||||||||||||||||||||
| Microsoft Internet Explorer*: | |||||||||||||||||||||||||||
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| Mozilla Firefox†: | |||||||||||||||||||||||||||
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| Apple Safari‡: | |||||||||||||||||||||||||||
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* Microsoft®, Windows® and Internet Explorer® are registered trademarks of Microsoft Corporation in the United States and/or other countries. † Mozilla® and Firefox® are a registered trademarks of the Mozilla Foundation. ‡ Apple®, Macintosh® and Safari™ are registered trademarks of Apple Inc., registered in the U.S. and other countries. |
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| Why did I receive the message "This page contains both secure and non-secure items"? | |||||||||||||||||||||||||||
| Some information on the web page, such as graphics, is not transmitted via a secure connection; however, all account information is transmitted using Secure Sockets Layer (SSL). SSL is used mostly in communications between Web browsers and Web servers. URLs that begin with "https" indicate that an SSL connection will be used. A secure site is one which supports SSL. | |||||||||||||||||||||||||||
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